Refund Policy

Last updated: October 20, 2026

Omexer Labs wants you to buy with confidence. This policy explains when refunds apply to paid Omexer plans.

1. 14-day guarantee

Request a full refund within 14 days of your first purchase of a plan. The request must come from the account holder and cannot be for a renewal.

2. Renewals

Renewals are not covered by the guarantee. We email a reminder at least 7 days before each billing date. If you were charged by mistake, contact us within 48 hours and we will review it.

3. Not refundable

• Requests after the 14-day window.
• Renewals, except as described above.
• Conflicts with unsupported third-party plugins or themes.
• Accounts closed for breaching our terms.

4. Technical problems

Please contact support first so we can fix the issue. If we cannot resolve a problem that stops you using the plugin, we may refund at our discretion, even after 14 days.

5. How to ask

Email us with your name, purchase email and order number. A reason is optional but helps. We aim to respond in 3 to 5 business days and refund to the original payment method.

6. Partial refunds

We do not refund unused time on an annual plan. Access continues until the period ends.

7. Free edition

The free edition costs nothing and has no refunds.

8. Changes

The policy in force on your purchase date applies to your refund.

Contact

Omexer Labs
Email: support@omexer.example

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